Industry · Cybersecurity
It's late because it went to one portal when the customer requires another, and nobody found out for three weeks. Loopfour routes every invoice to the right channel the first time and captures the portal receipt.
Industry Context
Enterprise software companies, especially cybersecurity and infosec vendors, bill large customers who each dictate how invoices must be delivered. One requires a specific procurement portal; the next requires a different one; a third wants EDI. Send to the wrong channel and the invoice does not bounce. It simply sits, unseen, while your DSO quietly inflates and the customer’s AP team has no record it was ever submitted.
By the time anyone realizes the invoice went to the wrong place, it is three weeks old and the clock on payment never started. Meanwhile there is no ranked view of the exposure. Nothing shows the biggest, oldest balances first, so dunning is inconsistent and the largest receivables are not always the ones being reviewed.
The Reality
Every enterprise customer dictates its own delivery channel, from this procurement portal to that one to EDI. Keeping the rules straight across fifty of them depends on memory, and memory is not a control.
An invoice sent to the wrong portal does not bounce. It sits unseen for weeks while DSO climbs and the payment clock never starts.
There is no ranked view of what to chase. The largest, oldest balances do not reliably rise to the top, so attention goes to whatever is loudest and the biggest exposure can age unreviewed.
Follow-up depends on who remembers to send it. Reminders go out on no schedule, escalate unevenly, and some accounts never get chased at all, with nothing on file to show why.
How Loopfour Handles It
Loopfour knows each customer's delivery requirements and routes every invoice to the correct portal automatically, with no wrong channel sends and no silent delays. It tracks portal status in real time and hands collectors a daily worklist ranked by amount and age, with consistent four tier dunning behind it.
Loopfour run
Zero
wrong channel sends
Real time
portal status
Daily
ranked worklists
4 tier
automated dunning
Built for enterprise vendors whose receivables depend on getting each invoice to the right place, with the receipt on file, and on chasing the right balance first.
Real Deployments
These case studies show how the same industry problem becomes a governed, auditable workflow in production.
How a cybersecurity software company automated 19 workflows across e-invoicing, collections, and cash application, collecting $2.4 million a month.
Read the case study