LoopfourGet help
Contact Loopfour support about a problem, with the details to include, such as the workflow and run, so the team can help you sooner.
If the help pages did not solve the problem, contact Loopfour support. A few details up front save a round of questions.
Before you write
Check whether the failed run already says Loopfour support needs to fix this. If it also says Loopfour support has been told and will follow up, support already knows about it. You can still write to add context.
What to send
Copy the run link
Open the run, select the More run actions menu at the top right, and select Copy link to this run. If there is more than one run, send a link to each, or at least one example.
Say what you expected and what happened
For example: "The month-end accrual workflow should have run at 6:00 on the 1st, Pacific time, and no run appears." Include the time zone you mean.
Include the message
Copy the text under What went wrong on the failed step, and the code shown under it, if any.
Name the systems involved
Say which connected system the step works with, such as your ledger or Slack, and whether its connection shows a warning on Integrations.
Do not send passwords or keys
Do not send passwords, API keys or other secret values in your message. Support does not need them to look at a run.
How to contact support
Email support@loopfour.ai. Other ways to reach the team are on the contact page. For support hours and what to expect after you write, see the service commitment.