Connection Issues

OAuth Flow Failures

"Access Denied" During OAuth

Possible Causes:

• User cancelled the OAuth flow
• Missing required scopes
• Account doesn't have required permissions

Solutions:

1. Retry the OAuth flow
2. Check that your OAuth app has the required scopes
3. Verify the user has admin permissions in the target system

"Token Expired" Error

Cause: The OAuth refresh token has expired or been revoked.

Solution: Re-authenticate by going through the OAuth flow again.

Connection Status: Error

Salesforce

• Check that the Connected App is still active
• Verify API access is enabled for the user
• Confirm the user's Salesforce license includes API access

HubSpot

• Verify the HubSpot account is not deactivated
• Check that required scopes are still granted
• Ensure the app isn't uninstalled from HubSpot

Stripe

• Confirm the Stripe account is in good standing
• Check API key permissions
• Verify the account isn't in test mode (if using live mode)

Webhook Issues

Webhooks Not Received

1. Check the webhook URL is correctly configured in the provider
2. Verify your firewall allows incoming requests
3. Check the provider's webhook logs for delivery errors

Signature Verification Failed

1. Verify the webhook secret is correctly configured
2. Check the request body isn't being modified by middleware
3. Ensure you're using the raw request body for verification